At PAXTON APPAREL LTD, your satisfaction is our top priority. We understand that sometimes an item may not meet your expectations. That’s why we offer a clear, easy, and customer-friendly return and exchange process.
1. Return Eligibility
Items are eligible for return if they meet the following conditions:
Returned within 30 days of delivery
Unworn, unwashed, and in original condition
Original tags, labels, and packaging intact
Accompanied by a valid proof of purchase (order confirmation email or receipt)
Important Notes:
Items marked as final sale, underwear, swimwear, or personalized/customized products are non-returnable
Returns that do not meet the criteria may be refused
2. How to Initiate a Return
To make the process simple:
Contact our customer service team at payment@paxtonapparel.com with your order number, the item(s) you wish to return, and the reason.
Our team will issue a Return Authorization (RA) and provide the return shipping address and instructions.
Carefully package your item(s) to prevent damage during transit. Include all original packaging, tags, and documentation.
Ship the return using a trackable shipping method.
⚠️ Tip: Using a trackable service ensures your package is safely delivered and allows us to assist you quickly if there are any issues.
3. Exchanges
If you would like to exchange an item for a different size, color, or style:
Clearly specify your exchange preference when submitting your return request
Exchanges are subject to stock availability
If the requested item is unavailable, a refund will be issued instead
4. Refunds
Once your return is received and inspected, approved refunds will be processed:
Refunds will be issued to your original payment method
Processing time is generally 7–14 business days after receipt of the returned item
Shipping costs are non-refundable, except for defective or incorrect items
💡 Note: Depending on your bank or payment provider, refunds may take additional time to appear on your statement.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs
Exceptions:
Damaged items
Incorrect items
Defective items In these cases, return shipping will be covered by PAXTON APPAREL LTD
We strongly recommend using insured and trackable shipping for all returns to prevent loss or damage.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact our customer service within 7 days of delivery
Provide photos of the item, packaging, and shipping label
Our team will review and arrange a replacement or refund as quickly as possible
We aim to resolve such cases within 48–72 hours after receiving your documentation.
7. Tips for a Smooth Return
Retain your original shipping packaging until you are satisfied with your order
Ensure all tags and labels remain attached
Include your order number in all correspondence
Use a reputable courier with tracking
8. Contact Information
If you have any questions, concerns, or need assistance:
PAXTON APPAREL LTD 74 Tithe Barn Road Stockton-on-Tees Cleveland United Kingdom TS19 8PP
PAXTON APPAREL LTD is committed to making returns and exchanges fast, transparent, and hassle-free, ensuring you have a worry-free shopping experience every time.
