At PAXTON APPAREL LTD, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, ship, and deliver your purchases made on paxtonapparel.com.
1. Order Processing Time
All orders are processed after payment confirmation.
Processing time: 1–3 business days
Orders are processed Monday to Friday (excluding weekends and public holidays)
During peak seasons or promotional periods, processing times may be slightly extended
Once your order has been shipped, you will receive a shipping confirmation email with tracking details (if available).
2. Shipping Destinations
We offer worldwide shipping to many countries and regions.
If we are unable to ship to your location, you will be notified during checkout or shortly after your order is placed.
Customers are responsible for ensuring that the shipping address provided is accurate and complete.
3. Estimated Delivery Times
Delivery times vary depending on destination and local carrier conditions.
United Kingdom: 5–10 business days
Europe: 7–15 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 8–18 business days
Other International Regions: 10–20 business days
⚠️ Delivery times are estimates only and are not guaranteed. Delays may occur due to customs or carrier operations.
4. Shipping Fees
Shipping costs are calculated at checkout based on:
Destination country
Package weight and size
Selected shipping method
Any applicable shipping fees will be clearly displayed before you complete your order.
Occasionally, we may offer free shipping promotions on eligible orders.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking information to become active in the carrier system.
If you have not received tracking details, please contact our support team.
6. Customs, Duties & Taxes
For international orders, additional charges may apply depending on your country’s regulations.
These may include:
Import duties
Customs fees
Local taxes (VAT, GST, etc.)
These charges are determined by local authorities and are the responsibility of the customer.
PAXTON APPAREL LTD is not responsible for any customs-related fees or delays.
7. Delivery Delays
Although we strive for timely delivery, delays may occur due to:
Customs inspections
Weather conditions
Carrier delays
High seasonal demand
Public holidays
Unforeseen logistics disruptions
We appreciate your patience in such cases and will assist you where possible.
8. Lost or Missing Packages
If your tracking shows “delivered” but you have not received your package:
Check with household members or neighbors
Contact your local delivery carrier
Reach out to our support team for assistance
We will help investigate the issue with the shipping provider.
9. Incorrect Shipping Information
Customers are responsible for providing correct shipping details at checkout.
We are not responsible for:
Delays caused by incorrect addresses
Lost packages due to incomplete information
Additional shipping costs for reshipment
Please contact us immediately if you notice an error in your order details.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact:
PAXTON APPAREL LTD 74 Tithe Barn Road Stockton-on-Tees Cleveland United Kingdom TS19 8PP
